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Prints are shipped out from the printers. If there is a problem with a print, please let me know and I will have it remedied. I trust our printing company and have been very satisfied with the quality and accuracy of orders, however that does not mean there will not be a mistake somewhere down the line. Original art or craft items are sold as is. I would hope you will find it to your liking but if, for some reason you do not, I will be happy to refund to cost of the artwork but you will have to ship it back at your own cost and it needs to be insured for the value of the art, arrive back to me in same condition as I shipped it out to you, for that refund. All original artworks will be mailed out by me and insured, so if there is damage done to the art during delivery we will go from there. Please document with photos the damage of the art package and then contents to make the process easier. Keep track of tracking codes on shipments and deliveries, please! I will give you all information of shipping. I reserve the right let you know if it is being shipped US Postal or UPS or FedEx. It depends on the item and the shipping rates. If you have a preference, let me know and we can work something out.It is first come first serve with regards to original works of art. If by some freak chance someone purchased a work of art on the same day as you, then it goes to the person who first purchased it on that date and I will contact you and let you know the item is not available and refund your money as soon as possible. If you cancel an order before it is shipped, I will return your money to you. If it has been shipped you will need to ship it back to me at your own cost (preferably insured). Once I receive item in good condition, I will refund your money as soon as possible. There are no refunds after twenty days of you receiving the work of art. You must contact me and send it back to me with-in twenty days and item in same condition as sent to you to receive refund. Original art or craft items are sold as is. I would hope you will find it to your liking but if, for some reason you do not, I will be happy to refund to cost of the artwork but you will have to ship it back at your own cost and it needs to be insured for the value of the art, arrive back to me in same condition as I shipped it out to you, for that refund. All original artworks will be mailed out by me and insured, so if there is damage done to the art during delivery we will go from there. Please document with photos the damage of the art package and then contents to make the process easier. Keep track of tracking codes on shipments and deliveries, please! I will give you all information of shipping. I reserve the right let you know if it is being shipped US Postal or UPS or FedEx. It depends on the item and the shipping rates. If you have a preference, let me know and we can work something out. Thank You
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